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Terms and Conditions

Terms and Conditions

Welcome to Fideaux Fresh Dog Food Co. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

  1. Acceptance of Terms By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our services.
  2. Product Information Fideaux Fresh Dog Food Co. provides fresh, high-quality dog food using real USDA ingredients. Our products are intended for canine consumption only and meet the nutritional standards established by the AAFCO. We make every effort to ensure product descriptions, images, and pricing are accurate and up to date. However, we do not warrant that the product descriptions or other content on this site are error-free.
  3. Ordering and Payment All orders are subject to availability and acceptance. Prices are subject to change without notice. Payment is required at the time of order placement, and we accept various payment methods as specified on our website.
  4. Shipping and Delivery We currently serve the greater Sacramento area. Orders are processed and delivered based on the schedule provided on our website. While we strive to ensure timely delivery, we are not responsible for delays caused by factors beyond our control, such as weather or carrier disruptions.
  5. Return and Refund Policy For the safety of your pets, we cannot accept returns of perishable items. However, if you are not satisfied with your order, please refer to our Return and Refund Policy below for further guidance.
  6. Limitation of Liability Fideaux Fresh Dog Food Co. is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or services.
  7. Governing Law These terms and conditions are governed by the laws of the State of California. By using our services, you agree to the jurisdiction of these courts for any disputes related to these terms.
  8. Changes to Terms and Conditions We reserve the right to update or modify these terms at any time without prior notice. Your continued use of our website constitutes your acceptance of any such changes.
  9. Contact Us For any questions or concerns, please reach out to us via the contact information provided on our website.

Return and Refund Policy

Return and Refund Policy

At Fideaux Fresh Dog Food Co., we are committed to customer satisfaction. However, due to the perishable nature of our products, we have the following policy in place:

  1. No Returns on Perishable Items For the safety of your pets, we do not accept returns or exchanges on perishable dog food products.
  2. Refund Eligibility Refunds are considered on a case-by-case basis. If you receive a damaged, incorrect, or substandard product, please contact us within 48 hours of delivery. We may request photographic evidence to process your claim.
  3. Processing Refunds Approved refunds will be processed to the original payment method within 7-10 business days.
  4. Contact Us For any refund-related inquiries, please reach out to our support team through the contact details provided on our website.

Thank you for choosing Fideaux Fresh Dog Food Co. – where we believe every dog deserves the best nutrition possible.

Copyright © 2025 FF Dog Food - All Rights Reserved.

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